We understand that planning a trip in today’s world involves a little more thought than it used to. However, with the right expertise and careful planning, you can book with total peace of mind.
If your journey is affected by events beyond our control, we’ll work closely with you to either amend your dates or cancel the booking, providing a full credit to use towards your next adventure. You’ll find all the finer details below.
We live and breathe the art of travel planning. Because our team stays completely up-to-date with the ever-changing travel landscape, we can provide the straightforward, unbiased guidance you need. We’re here to help you cut through the noise and create a trip that truly captures the heart of your chosen destination.
Your dedicated personal concierge, based in your travel region, is readily available. We’ll answer any questions and handle all necessary arrangements and adaptations from the moment you book until your return home. Simply sit back, relax, and look forward to the trip you’ve been anticipating.
From the moment you book until the day you return, you’ll have a dedicated personal concierge based right there in the region. Whether it’s answering a quick question or handling a last-minute change, we’re on hand to take care of every detail. All that’s left for you to do is sit back, relax, and look forward to the journey you’ve been dreaming of.
You may cancel your booking up to 60 days before your departure at our discretion, for reasons outside of your control in your travel destination. If you cancel, you will receive a credit toward future travel; that credit is non-transferable and non-refundable and will be applied as an offset to the new booking cost. All other standard terms and conditions apply to the booking. If your departure date is postponed or a replacement trip is booked, cancellation terms as applicable at that time will then apply. Where suppliers do not allow postponement or a refund, we will pass on charges where they are applied as well as any costs incurred by Jacada until the date of cancellation. Any credit for future travel must be applied to a new booking within 12 months from the date of issue for travel within 12 months of the date on which the new booking is made.
You may postpone your booking up to 21 days before departure, for reasons outside of your control at home or in your travel destination. All other standard terms and conditions apply to the booking and normal cancellation terms will apply to the new booking date. Where suppliers do not allow free-of-charge postponement, we will pass on charges where they are applied as well as any costs incurred by Jacada as a result of the postponement. Within 21 days of travel, normal terms and conditions apply.
Your balance remains payable 90 days prior to departure. Failure to pay the balance without giving notice of the intention to postpone or cancel on the basis of travel being prevented by reasons outside of your control in your destination will mean that normal cancellation terms are applied.
